Privacy and Cookies Policy

Bella Casa is committed to protecting your privacy. This privacy policy explains how Bella Casa collect customer information, how Bella Casa use it and what your access rights to the data are. If you have any questions concerning your personal information, please contact us or call +263 719 095 959.

1. Information Collected

When you use the Bella Casa website to browse or for online shopping, Bella Casa collects the details provided by you together with the information Bella Casa learn about you from your use of Bella Casa’s Products or services and the transactions you undertake when visiting Bella Casa’s stores, such as:

1.1 Basic Personal Details

When you register for a Bella Casa card, create an online profile or shop online, Bella Casa ask you for basic personal details including:
• your name and surname;
• your email address;
• your mobile number;
• your identity number; and
• your date of birth; and
• your business details if you register as a business

1.2 Credit Card Information

No credit card information is stored on Bella Casa’s servers in the form of cookies. Bella Casa use secure and reputable payment processors. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, Bella Casa follow all PCI-DSS requirements and implement additional generally accepted industry standards.

1.3 Personal Opinion

On occasion, Bella Casa will ask you to voluntarily provide additional information, for example:
• Your opinion of Bella Casa’s Products and services through feedback or Product reviews
• Your communication preferences, including newsletters
We may collect additional information arising from your participation in promotions, events or competitions offered by us and information you provide when giving us feedback or completing forms. Bella Casa make use of various data enhancement services to ensure that customer data is as accurate as possible. Bella Casa also recruit new customers through collaborative campaigns

2. We Use Cookies

Like many online service providers, Bella Casa uses cookies for the purpose of facilitating your use of Bella Casa’s Sites and to find out how Bella Casa’s service may be improved. Bella Casa use cookies and other technologies to collect and analyse information about you and your usage of Bella Casa’s site to test, analyse, deliver, and personalize Bella Casa’s content and the experiences you receive.

Cookies are small text files that are stored on your computer by your browser when you visit a website. You can find out more about cookies by visiting allaboutcookies.org.

3. Use of your Information

Bella Casa uses customer information to personalise its service and make communications more relevant to individual customers via mail, email, telephone, fax or in person. This includes direct marketing activities like promotional offers, news and information about Products and services that Bella Casa think will be of interest to customers. Bella Casa also contacts customers to obtain feedback that will help improve its Products and services and for operational reasons. Customers may occasionally also receive very carefully selected and relevant third party communications done in conjunction with ourselves.

4. Different Types of Cookies

Our website uses cookies for the following purposes:

4.1 Access

We use access cookies to identify subscribers and ensure access to subscription-only pages. You understand you are participating in a public forum and that your submitted content and other personal information will be available to all other users of the Sites, the Community and potentially Third Party Sites;

4.2 Fraud prevention

We use fraud prevention cookies to monitor and prevent suspicious activity and fraudulent traffic.

4.3 Functionality

Functional cookies are used to provide basic functionalities when using Bella Casa’s Site, such as the possibility to set your preferences or to remember your previous delivery addresses and recipients.

4.4 Performance

We use these cookies to monitor Site performance. This allows us to provide Bella Casa’s visitors with a high quality experience by quickly identifying and fixing any issues that arise. For example, Bella Casa might use performance cookies to track error messages, and to determine improvements to Bella Casa’s Sites.

4.5 Analytics

We use analytical cookies to optimise Bella Casa’s service. For example, to optimise the usability of Bella Casa’s website by Google analytics, to make the website more user-friendly and to analyse how you use Bella Casa’s service. Bella Casa use cookies to help us understand Bella Casa’s audience and the success of advertising campaigns. Bella Casa also use analytical cookies to stop bots and malicious behaviour like spam. When Bella Casa use analytical cookies, this could include third party cookies. These third party analytical cookies process personal information.

4.6 Personalisation

We use personal cookies to improve your experience of Bella Casa’s Products by personalising Bella Casa’s Sites. For example, Bella Casa help you to find new content and recommend email alerts based on the topics you read. Where Bella Casa’s Sites have such functionality, you can manage elements of personalisation in your account. Bella Casa want to understand what type of device and operating system you are using to show you the best version of the Site. Bella Casa may use cookies to identify your location to display the Products on the Site that are most relevant to your location.

4.7 Advertising

We use advertising cookies for commercial, editorial and promotional purposes. With these cookies, your internet and surfing behaviour can be followed over various domains and websites. Advertising cookies are often placed by third parties. You may also see advertisements for Bella Casa’s Products and services on other websites if you have previously visited Bella Casa’s Sites. Bella Casa use cookies to understand what advertisements you have been shown, or clicked on, and to present you with advertisements that are more relevant to your interests.
Bella Casa does not have access to or control over (personal data collected via) these cookies or other features that advertisers and third parties may use. Our Privacy & Cookie Policy is therefore not applicable to these cookies, and Bella Casa refer you to their Privacy Statements to read how they handle your data. Bella Casa may collect additional information arising from your participation in promotions, events or competitions offered by us and information you provide when giving us feedback or when you complete forms. Bella Casa make use of various data enhancement services to ensure that customer data is as accurate as possible. Bella Casa also recruit new customers through collaborative campaigns with third parties.

Some cookies are associated with your account. Other cookies are not tied to your account but are set on a browser or device. There are two broad categories of cookies:

5. Persistent cookies

Persistent cookies remain on your device until deleted manually or automatically.

6. Session cookies

Session cookies remain on your device until you close your browser when they are automatically deleted.

Our authorised staff and specific third party suppliers serving the direct marketing industry have access to the information for the purposes described above. Tasks of these third party companies and individuals include database and storage management, payment processing, analytics and general improvements of the service. When Bella Casa cooperate with third parties and they process your personal data on Bella Casa’s behalf, Bella Casa make sure your personal data will be handled with the same integrity and security.

Bella Casa is committed to protecting customer privacy and does not sell or disclose information to anyone for purposes other than as outlined above, unless legally obliged to do so. Customers are afforded the opportunity to easily opt out of any specific communication channel should they wish to.